As happened last year, one of this year’s most sought after toys is coming from Nintendo: the SNES Classic. It appears that Walmart may have jumped the gun when they made it available for preorder on Friday, July 21. In an email sent out to those that preordered, Deserie Dulaney, the senior director for customer care, states:
Thank you for your interest in the Super Nintendo Entertainment System – Classic Edition. As you are aware, this is a highly sought after console that will launch later this fall.
Unfortunately, due to a technical glitch, the Super Nintendo Classic Edition was mistakenly made available last Friday evening ahead of the official release date. We, regrettably, will have to cancel this item on your order. We know that this is incredibly disappointing to you, and we’re truly sorry for this mistake.
In regards to the cancellation of this item, if you paid by credit card, your card has not been charged. Any authorization holds placed on your account will automatically expire in accordance with the card issuer’s policy. If you paid through PayPal or with a gift card, your payment will be refunded when the order is cancelled.
The official launch date for this item is 9/29, please check the product page on Walmart.com prior to that date for any updates.
I do hope you’ll give us another chance to earn back your business.
Anybody who has been charged for the SNES Classic, which includes customers who paid with a gift card or PayPal, will be refunded once their order is canceled. Those who used a credit card have not been charged.
As to be expected, Twitter has responded.
Nintendo has opened preorders to the SNES Classic overseas, but there currently is no word on when it will officially do so here in the US. Hopefully they’ve learned from the shortages of the NES Classic and will have enough units on the shelf this time for those that want it.